Capture the request.
A clear form brings the useful details into one record.
Software tailored
to your company.
Custom tools, built around your business. Bring the spreadsheet, the inbox or the missing piece. We map the job before deciding what to build.
Your way of working. Your software.
A portal, a dashboard or a connected workflow: we design around the work your team needs to do. See how one specific need became GridLock.
55 seconds · software tailored to your company
Explore our servicesWhat the walkthrough shows
GridLock is one example of software we built. The video uses its original interface recording and shows public infrastructure plans as they appeared during that demonstration.
Its map, filters and sources serve a specific job. Your company may need something different: a client portal, an operations dashboard or an approval workflow.
We start with your process, then define the software and connections that support it. Agents and integrations are scoped around your tools and permissions; they are not active GridLock features in this video.
Designed around your work.
- A portal for clients and documents.
- A dashboard for what needs attention.
- A clear path for requests and approvals.
Connect what already works.
Your tools, your rules and your owners. Automation and agents where they help, with your team in control.
Explore our services ↗A custom workspaceTry a request → review the next step
Lucky workspaceLocal preview
Open an example record to see its owner, status and next step.
Inquiries
Website inquiryWebsite
- Status
- Ready for review
- Owner
- Project lead
- Next step
- Review the scope before proposing a build.
Document handoffCustomer portal
- Status
- Details needed
- Owner
- Operations lead
- Next step
- Confirm the approved document list and access.
Projects
Inquiry workspacePrototype
- Status
- Review stage
- Owner
- Project lead
- Next step
- Try the prototype and record changes before approval.
Team handoffDocumentation
- Status
- In preparation
- Owner
- Operations lead
- Next step
- Review the runbook, access and pause controls.
Documents
Workflow mapWorking document
- Status
- Ready for review
- Owner
- Project lead
- Next step
- Confirm the steps, owners and exception path.
Access checklistScope document
- Status
- Approval needed
- Owner
- Account owner
- Next step
- The account owner approves each access request.
Inquiries
Illustrative interface with fictional records. No customer system is connected.
One request. A clearer way through.
Give it a direction.
Approved rules connect the request to a responsible person and the tools already in use.
Make the next step visible.
The owner reviews the context. Uncertainty stops with a person, with a log and a way to pause.
Request journey01 / 03
SourceWebsite
Fixed illustrative requestOrganize the inquiries arriving through our website.
- Service
- Website
- Assignment
- Awaiting assignment
Fixed illustrative requestOrganize the inquiries arriving through our website.
Illustrative routing conditionService = Website → Project lead
LS–012WebsiteInquiry
Assign
Assigned toProject leadReview the scope
Fixed illustrative requestOrganize the inquiries arriving through our website.
- SourceWebsite
- OwnerProject lead
- ReviewScope
Human decision
Review the scope before proposing a build.
Approve the next stepCaptured
A website inquiry.
A clear form brings the useful details into one record.
- Record
- LS–012
- Owner
- Awaiting assignment
- Next step
- Check the details
Keep what works. Build what is missing.
Keep
Use the tool you already own when it does the job.
Connect
Join working tools when the gap is in the handoff.
Build
Prototype the missing layer when no existing tool fits. Scope, access and ownership come first.
The details, when you need them.
Explore scope, responsibilities and the way a build is run.
Build only when building is justified.
Custom software is the most expensive answer, and often the wrong one. Two lists, and a straight answer about which one you are in.
Build
Nothing you own holds the whole job.
- Spreadsheets bridge your systems
- The same data entered twice
- No field for owner or exception
- People need one focused screen
Do not build
We will say so on the call.
- An existing tool already works
- The workflow isn’t understood
- The process changes weekly
- Nobody will own the result
Saying “don’t build this” costs us a project and saves you one.
Off-the-shelf fits
We help you use what you already pay for.Workflow still moving
We map it first. Building waits.No named owner
We stop. Orphan tools help nobody.The decision comes before the code.
Three outcomes, and two are cheaper than building. Discovery decides which, not a sales preference.
Keep
Duplicating a tool that already works adds cost and a second source of truth.
- Cost
- Nothing. Our most common answer about at least one tool you already pay for.
Connect
Your systems work, but they do not share one record or one next action.
- Cost
- A fraction of a build. Everything you already run keeps doing its job.
Build
No tool you own can hold the job, so we build the one screen that does.
- Cost
- The largest of the three. Which is why discovery comes first and prices are scoped, not published.
Focused tools, not platforms.
One application, one job, one workflow. Nothing here is a product we resell.
- Client portals
- Workflow applications
- Operations dashboards
- Exception queues
- Document generators
- Knowledge assistants
- Approval tools
- Purpose-built integrations
Customer document portal
- Checklist
- Uploads
- Review
Stop chasing files through email — every package shows its own status.
Acceptance and review stay human.
Internal exception dashboard
- Sync
- Detect
- Assign
Problems stop hiding in spreadsheets, because every one of them gets an owner.
Thresholds and corrective action stay human.
Template & document generator
- Record
- Template
- Draft
Nobody rebuilds the same document by hand again; it comes off live data.
Final review and sending stay human.
Knowledge & approval assistant
- Question
- Cited answer
- Escalation
The answers stuck in one person’s head become sourced answers anyone can check.
Uncertain answers route to an expert.
The interactive request demonstration uses fictional records. The film shows the original GridLock interface with public project information.
Mapped, phased, and handed over.
Seven phases, each ending in something you can hold, test or reject. Stopping at any of them is a normal outcome.
Mapping call
Thirty minutes on one workflow, and where ownership gets lost.
You leave with
A map of your current state with the breakpoint named. Yours either way.
Your decision
Discovery & specification
Paid, fixed in scope: records, users, rules, exceptions, integrations.
You leave with
A written spec you own and could hand to any competent builder.
Your decision
Focused prototype
We build the path the workflow actually turns on — before the rest.
You leave with
A working prototype, and proof it survives the people who use it.
Your decision
Build in working phases
Every milestone opens in your hands. Nothing ships unseen.
You leave with
Approvals on record, and a system corrected while correction is cheap.
Test with realistic scenarios
Wrong data, missing fields, duplicates — the cases that actually break things.
You leave with
Proof it stops and routes an exception to a named person instead of guessing.
Launch, document, transfer ownership
Training, a written runbook, logging, a fallback path and an off switch.
You leave with
Source and documentation handed off. Access stays in your accounts.
Stabilisation
A defined window for what only real use surfaces.
You leave with
Maintenance scope that is defined, not unlimited.
Scoped after discovery.
Pricing is defined per scope, not published. We do not quote package prices for work that has not been defined yet — the definition is what determines the price.
- Discovery & specification
- Focused prototype
- Phased custom build
“You own everything” is not a precise answer.
A custom system is five kinds of material, and they do not transfer the same way. Every line below is in the agreement before we start.
Your data, records and accounts
Hosting, domains and services live in your name, with your billing.
The agreed custom deliverables
Source, configuration and documentation, named explicitly in the agreement.
Third-party software and services
Your CRM, mail, model APIs and hosting stay on their vendors’ own terms.
Open-source components
Permissive by default, listed, with any obligation flagged up front.
Our pre-existing reusable material
Licensed to you perpetually and irrevocably — named, not reverse-engineered later.
- Ordinary technology, no private framework
- A runbook any developer can follow
- Logging you can read yourself
- A fallback path and an off switch
Open the detailed guided walkthrough
Keep
Duplicating a tool that already works adds cost and a second source of truth.
Cost Nothing. Our most common answer about at least one tool you already pay for.
Connect
Your systems work, but they do not share one record or one next action.
Cost A fraction of a build. Everything you already run keeps doing its job.
Build
No tool you own can hold the job, so we build the one screen that does.
Cost The largest of the three. Which is why discovery comes first and prices are scoped, not published.
Thirty minutes.
One map.
Bring the one job that costs you the most. We map how it moves today and tell you honestly whether it is worth building. You keep the map either way.
Book a mapping call