Working demonstration · Internal knowledge
This assistant answers from your approved documents and shows the sources. What they don’t cover goes to a named expert — not a guess.
30 minutes. One workflow mapped. You keep the map either way.
The operating rule
Every answer shows its sources. The part the documents don’t cover goes to a named expert — not a guess.
One question, end to end
Press play, or click any step to jump there.
Synthetic data — the workflow is real, the records are invented so you can click through them. The documents, the employee and the expert do not exist, and the passages are example policy text, not HR, safety or legal advice.
Step 1 of 6: Question received
Click a step
Employee · 10:05
A customer wants to return a custom order — what’s the process?
System · 10:05
Searching approved documents only · 2 matches found
System · 10:05
Retrieved: SOP-04 §3 · Handbook p.12
Assistant · 10:06
Custom orders can be returned within 14 days with manager approval and a 15% restocking review. Sources: SOP-04 §3 · Handbook p.12.
System · 10:06 Human attention
Refund amount for partial use is not covered · routed to Ops manager — K. Patel
System · 10:06
Answer, sources, and documentation gap logged
Approved source set
Nothing in the set covers a partial-use refund — so the assistant stops and a person decides.
What changed at this step
Human keeps
Anything the approved documents do not cover. It stops here, with the question attached, and goes to a person by name.
The part that matters
A confident citation is the easy half. This page is about the other half — the moment it reaches the edge of the documents and hands that piece to a person.
“A customer wants to return a custom order — what’s the process?”
Custom orders can be returned within 14 days with manager approval and a 15% restocking review.
“Refund amount for partial use is not covered.”
No paraphrase, no plausible-sounding number — the part the documents don’t cover goes to a named expert, not a guess.
The same shape, other departments
HR · policy question
“How much parental leave do I have, and when do I need to file?”
Twelve weeks, filed at least 30 days ahead when foreseeable.
Not covered
Intermittent-leave scheduling is not covered
DMRouted to HR lead — D. Moss
Safety · procedure
“What’s the lockout procedure for the compressor room?”
De-energize, apply personal lock and tag, verify zero energy before entry.
Not covered
Contractor lock procedure is not covered
LGRouted to Safety officer — L. Grant
Before and after
Manual today
Connected system
Never automated
Explore another workflow
Every demonstration follows the same shape: a trigger, a system action, a visible record, a named owner, an exception path, and a recorded outcome.
01
Every call answered, labelled, and routed — with a real person one step away.
Run the demonstration02
One intake thread running in English and Spanish, structured onto one record.
Run the demonstration03
Sequenced follow-up that ends in a decision — booked, declined, or handed over.
Run the demonstration04
Missing documents surface themselves instead of stalling a file for weeks.
Run the demonstration05
One outlier surfaced against a normal series, assigned to a named person.
Run the demonstration06
Answers drawn from your own documents, cited, and honest about what it doesn’t know.
You are here
The demo is simple — the operating rules are specific
A real build starts from your approved documents, confidence thresholds, and named subject experts — mapped together on one call. Thirty minutes, one workflow, and you keep the map either way.
Pricing is scoped after discovery, once the workflow is defined.