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An answer you can trace.

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Agent example

01 / Start with the selected question

Choose a question
Where is the onboarding guide?

02 / Check the approved-source support

Source supportExample team handbook · Getting started

Answer with a source

03 / Prepare only what the source supports

The example onboarding guide covers account setup, everyday tools and a first-week checklist. Open the team handbook to review the source.

Example team handbook · Getting started

04 / Inspect the source and keep a person responsible

Scenario ready

Choose an input to explore the outcome.

Owner
—
Next step
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An answer carries its source; a gap or disagreement carries a reason to ask a person instead of an invented answer.

Synthetic demonstration. Names, documents, records and outcomes are invented examples, not client results. These controls run locally; no message is sent, no appointment is booked and no external record changes. Sensitive or uncertain decisions stay with a person. Example policy passages are not HR, safety or legal advice.

Enable JavaScript to change the example. The complete workflow and its controls are described below.

01

A team question.

02

An approved source.

03

Gaps go to a person.

The full story, every step and every boundary.

Map your workflow
Explore the full guided walkthrough

Working demonstration · Internal knowledge

One question. Three people stop working.

This assistant answers from your approved documents and shows the sources. What they don’t cover goes to a named expert — not a guess.

30 minutes. One workflow mapped. You keep the map either way.

How the internal assistant answers a question A question enters a closed set of approved documents. Two sections are retrieved and returned as a cited answer with two source chips. The part the documents do not cover leaves on a separate amber path to a named expert. SOP-04 §3 HANDBOOK p.12 SOP-04 §3 Handbook p.12 KP QUESTION APPROVED SOURCES ONLY NEVER THE OPEN INTERNET CITED ANSWER NOT COVERED PERSON DECIDES NAMED EXPERT How the internal assistant answers a question A question enters a closed set of approved documents. Two of them are cited in the answer. The part they do not cover leaves on a separate amber path to a named expert. SOP-04 §3 HANDBOOK p.12 CITED ANSWER KP QUESTION APPROVED SOURCES NOT COVERED NAMED EXPERT
  • Answered from the approved documents, with both sources shown.
  • Amber is the human gate: what the documents don’t cover leaves the system and ends on a named expert.

The operating rule

Every answer shows its sources. The part the documents don’t cover goes to a named expert — not a guess.

  • Approved documents only
  • Two visible citations
  • One named owner for the gap

One question, end to end

Six steps.
Two sources. One gap.

Press play, or click any step to jump there.

1 / 6

Step 1 of 6: Question received

Scenario Ops · process exception
EmployeeB. Nguyen · Ops
ChannelTeam chat
TopicCustom-order return
SourcesApproved SOPs + handbook

Click a step

Internal assistant Approved sources only · every answer cited Demonstration
  1. Employee · 10:05

    A customer wants to return a custom order — what’s the process?

  2. System · 10:05

    Searching approved documents only · 2 matches found

  3. System · 10:05

    Retrieved: SOP-04 §3 · Handbook p.12

  4. Assistant · 10:06

    Custom orders can be returned within 14 days with manager approval and a 15% restocking review. Sources: SOP-04 §3 · Handbook p.12.

  5. System · 10:06 Human attention

    Refund amount for partial use is not covered · routed to Ops manager — K. Patel

  6. System · 10:06

    Answer, sources, and documentation gap logged

Approved source set 3 documents · never the open internet

  • SOP-04 §3 Returns and exceptions IndexedCited
  • Handbook p.12 Custom orders IndexedCited
  • SOP-11 Shipping and carriers IndexedNo match

Nothing in the set covers a partial-use refund — so the assistant stops and a person decides.

What changed at this step

ArrivedChat message from B. Nguyen
System didCaptured the question with context
Record nowQuestion open · 10:05
OwnerAssistant
ArrivedThe question text
System didSearched approved documents only
Record now2 matches · 0 outside sources
OwnerAssistant
ArrivedTwo matching documents
System didPulled the exact passages
Record nowSOP-04 §3 · Handbook p.12
OwnerAssistant
ArrivedTwo retrieved passages
System didAnswered with sources attached
Record nowAnswer + 2 visible citations
OwnerAssistant
ArrivedOne uncertain sub-question
System didStopped instead of guessing
Record nowFlagged: partial-use refund
OwnerKPK. Patel — Ops manager
ArrivedAnswer plus one open gap
System didLogged both against the question
Record nowExchange saved · gap queued
OwnerK. Patel — Ops manager

Human keeps

Anything the approved documents do not cover. It stops here, with the question attached, and goes to a person by name.

The part that matters

The answer it
refuses to give.

A confident citation is the easy half. This page is about the other half — the moment it reaches the edge of the documents and hands that piece to a person.

Covered by the documents 01

It answers, and shows its work.

“A customer wants to return a custom order — what’s the process?”

Custom orders can be returned within 14 days with manager approval and a 15% restocking review.

  • SOP-04 §3
  • Handbook p.12
Result
Answer with two visible citations
Owner
Assistant
Not covered — human attention 02

It stops, and says it does not know.

“Refund amount for partial use is not covered.”

No paraphrase, no plausible-sounding number — the part the documents don’t cover goes to a named expert, not a guess.

The uncertain part stops and routes to a named person The cited answer path ends at a stop marker labelled "not covered", and a dashed amber path continues to a person marked K. Patel. KP NOT COVERED K. PATEL CITED ANSWER The uncertain part stops and routes to a named person The cited answer path ends at a stop marker labelled "not covered", and a dashed amber path continues to a person marked K. Patel. KP NOT COVERED K. PATEL CITED ANSWER
Result
Low confidence goes to a person
Routed to
KPOps manager — K. Patel
Next action
Expert answers directly

The same shape, other departments

Every gap has a name attached to it.

HR · policy question

“How much parental leave do I have, and when do I need to file?”

Twelve weeks, filed at least 30 days ahead when foreseeable.

  • HR-02 §5
  • Benefits guide p.8

Not covered

Intermittent-leave scheduling is not covered

DMRouted to HR lead — D. Moss

Safety · procedure

“What’s the lockout procedure for the compressor room?”

De-energize, apply personal lock and tag, verify zero energy before entry.

  • Safety §7.2
  • Equipment sheet C-4

Not covered

Contractor lock procedure is not covered

LGRouted to Safety officer — L. Grant

Before and after

The same question, two ways.

Manual today

Whoever is free answers.

  • Answers depend on who you happen to ask
  • Time is lost searching folders and threads
  • Uncertain answers become confident guesses

Connected system

The documents answer, or a person does.

  • Answers come from approved documents only
  • Every answer shows its sources
  • Uncertainty routes to a named expert

Never automated

  • Answering from outside the approved set
  • Presenting an uncertain answer as a confident one
  • Routing a gap to nobody

The demo is simple — the operating rules are specific

Map your knowledge workflow.

A real build starts from your approved documents, confidence thresholds, and named subject experts — mapped together on one call. Thirty minutes, one workflow, and you keep the map either way.

Pricing is scoped after discovery, once the workflow is defined.